Privacy Policy

1. Overview

At Minasera Transfer Tekstil ("Minasera," "we," "us"), we respect the privacy of our website visitors and clients. This privacy policy explains how we collect, use, store, and protect your personal information when you visit minasera.co or interact with our services. We are committed to compliance with the EU General Data Protection Regulation (GDPR), the Turkish Personal Data Protection Law (KVKK No. 6698), and applicable international data protection standards.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

We may collect the following information through our website:

• Name, email, phone number, and company name submitted via our contact form
• Project details and manufacturing requirements shared through our quote wizard
• Contact information shared during phone or email correspondence
• Website usage data collected through essential cookies (browser type, pages visited, time on site)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit our contact form or accept cookies
• Legitimate interest: To respond to business inquiries and improve our services
• Contractual necessity: To process production orders and provide manufacturing quotes
• Legal obligation: To comply with Turkish commercial and tax regulations

5. How We Use Your Information

• Responding to quote requests and manufacturing inquiries
• Providing customer service and production updates
• Improving our website and services
• Fulfilling legal and regulatory obligations

6. Third-Party Services

We use the following third-party services that may process your data:

• Web3Forms: Processes contact form submissions. Data is transmitted securely and not stored beyond delivery. See their privacy policy at web3forms.com.
• Google Maps: Embedded on our contact page to display our location. Subject to Google's privacy policy.
• Google Analytics 4: Helps us understand how visitors use our site so we can improve content and performance. Analytics cookies are set only after you grant consent via our cookie banner (Google Consent Mode v2). Data is aggregated and IP addresses are anonymized; no personal identifiers are shared with Google.
• Yandex Metrica: Used for the same analytics purpose primarily for visitors from Russia and CIS countries, where Google services are restricted. Analytics cookies are set only after you grant consent via our cookie banner. Data is processed by Yandex LLC and may be stored on servers located in the Russian Federation. We do not enable session recording (Webvisor), heatmaps, or form analysis.

We do not sell, trade, or share your personal data with third parties for marketing purposes.

7. Data Retention

We retain your personal data only as long as necessary for the purposes described above:

• Contact form inquiries: 2 years from the date of submission
• Active client records: Duration of the business relationship plus 5 years (as required by Turkish commercial law)
• Website analytics cookies: 13 months maximum

8. Your Rights

Under GDPR and KVKK, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data we hold
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interest
• Right to withdraw consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at export@minasera.com.tr. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmissions. In the event of a data breach that poses a risk to your rights, we will notify the relevant authorities and affected individuals within 72 hours as required by GDPR.

11. International Data Transfers

Your data may be transferred to and processed in countries outside Turkey and the EEA through our third-party service providers. When such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or equivalent protections as required by applicable law.

Specifically, if you accept analytics cookies, aggregated, non-identifying usage data may be processed by: Google LLC (United States) via Google Analytics 4, and Yandex LLC (Russian Federation) via Yandex Metrica. You can opt out at any time by clearing site data and choosing "Essential Only" in the cookie banner.

12. Contact

For questions about this privacy policy or to exercise your data rights, please contact us: